Refund policy

RETURNS

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Our return policy is valid for 21 days. If your purchase is more than 21 days old, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it to have. The item must also be in its original packaging.

Some items are completely non-returnable. Perishable goods such as groceries, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Furthermore, the following items cannot be returned:
* gift vouchers
* software products for download
* Some health and personal care products

In order to complete your return, we require a receipt or proof of purchase.

Only partial refunds are given in certain situations (if applicable)* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.
* Items that are no longer in their original condition, are damaged, or have parts missing missing for reasons not attributable to our error.
* Items returned after 30 days from delivery.
Refunds (if applicable)
When we receive your return received and checked, we will send you an email to let you know that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will be automatically credited.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to post.
Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all of this and still have not received a refund, please contact us at kontakt@sbminiatures.com.
Offered item (if applicable )
Refunds can only be given for regular priced items, unfortunately sale items are not eligible for a refund.

Exchanges (if applicable)
Exchanges will only be given for defective or damaged items. If you would like to exchange an item for the same item, email us at kontakt@sbminiatures.com and send the item to: Amselweg 14, Kröppelshagen-Fahrendorf, Schleswig-Holtstein, 21529, Germany.

Gifts
If the item was marked as a gift when purchased and sent directly to you, you will receive a voucher for the value of the purchase when you return the item. Once we receive the returned item, you will receive a voucher via email.

If the item was not marked as a gift at purchase or sent to the gift giver, a refund will be made to the gift giver, and the gift giver will be notified of the return.
Shipping
To return your product, you should send your product to: Amselweg 14, Kröppelshagen-Fahrendorf, Schleswig-Holtstein, 21529, Germany.

You must bear the shipping cost of returning your item. Shipping costs cannot be refunded.If you receive a refund, the shipping cost of returning the item will be deducted from your refund

The time it takes for the exchanged item to reach you may vary depending on the country you reside in.

If you are shipping an item over €75, consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you returned.